Return & Refund Policy

Soofair is currently free while in beta. No card is collected, no payment processor is charging accounts, and no money moves through Soofair — so today there is nothing to refund. This page exists so that the rules are public before billing ever starts, not after.

Before any billing starts we will publish pricing on this site and announce it with reasonable notice. Subscriptions will be billed through a licensed Philippine payment provider; Soofair never stores your card details itself.

You will be able to cancel a subscription at any time. Cancelling stops the next billing cycle — you keep access for the period you have already paid for, and you are not charged again.

If you are ever charged in error — a duplicate charge, a charge after you cancelled, or a charge that does not match the published price — we will refund it in full.

To request a refund, email hello@soofair.com from the address on your account with the charge details. We acknowledge refund requests within two business days. Approved refunds go back to the original payment method wherever the payment provider supports reversing it — how long that takes depends on the method: e-wallet refunds are often quick, card refunds can take up to a month to appear on a statement. Where a provider cannot reverse a particular payment method, we will refund you by another reasonable means instead. Method-specific details will be published with the pricing, before billing begins.

Soofair is software delivered online. Nothing is shipped, so there is nothing physical to return.

If you disagree with a charge or with how a refund request was handled, write to hello@soofair.com with the subject “Billing dispute” and we will review it and reply with a decision and the reasons for it.

If we cannot resolve it between us, disputes are governed by the laws of the Republic of the Philippines and may be brought before the appropriate Philippine courts. Nothing in this policy limits any right you hold under Philippine consumer-protection law.

Soofair Property (soofair.com) is operated by Soofair Technologies Inc., a stock corporation registered with the Philippine Securities and Exchange Commission — SEC Registration No. 2026070259105-04, BIR TIN 011-007-497-000 — based in Pasay City, Metro Manila, Philippines.

Customer service: hello@soofair.com. We reply to every message ourselves.